Privacy policy

This Privacy Policy explains how Touch Biotechnology Pty Ltd (ABN 88 642 988 564) trading as qore8 ("qore8", "we", "us" or "our") collects, holds, uses and discloses personal information when you visit our website, create an account, place an order, subscribe to deliveries, interact with us, complete a quiz or survey, or otherwise use our products and services. 

We are committed to managing personal information in an open and transparent way and to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). 

1. What information we collect 

We may collect personal information that is reasonably necessary for our functions and activities, including: 

  • identity and contact details, such as your name, email address, billing address, shipping address and phone number; 

  • account information, such as login credentials, preferences, saved settings and subscription settings; 

  • order and transaction information, such as products viewed, cart activity, wishlists, purchases, returns, exchanges, refunds and order history; 

  • payment and billing information processed through our payment providers; 

  • communications and support information, including emails, chat transcripts, call notes and customer-service interactions; 

  • device and usage information, such as IP address, browser type, device identifiers, cookie identifiers and interaction data about how you use our site; 

  • marketing and preference information, such as email preferences, subscription preferences and participation in promotions; 

  • review, testimonial and user-submitted content you choose to provide; 

  • health-adjacent or sensitive information you voluntarily provide in a supplement quiz, survey, support interaction or similar feature, where that information is reasonably necessary to provide product guidance, customer care or related services. 

2. Sensitive information 

Some information you provide to us may be considered sensitive information under Australian privacy law, including certain health-related information. 

We will only collect sensitive information with your consent or where otherwise permitted by law. 

If you choose to use general contact forms, live chat, review tools or other public or semi-public areas of our website, please do not include health information, government identifiers, payment-card details or other sensitive information unless we specifically ask for it through a secure channel. 

3. How we collect information 

We may collect personal information directly from you when you: 

  • place an order or create an account; 

  • start, manage, pause or cancel a subscription; 

  • complete a form, quiz, survey, campaign entry or product review; 

  • contact us by email, phone, webform or chat; 

  • subscribe to marketing communications; or 

  • otherwise interact with us. 

We also collect some information automatically through cookies, pixels, tags, server logs and similar technologies when you use our website, open our emails or interact with our advertising. 

We may receive personal information from service providers and partners that help us operate our business, including ecommerce, payment, fulfilment, shipping, analytics, fraud-prevention, customer-support and marketing providers. 

4. Why we collect, hold, use and disclose personal information 

We may use personal information to: 

  • provide our website, products and services; 

  • process payments, fulfil orders and arrange delivery; 

  • create and manage your account; 

  • administer subscriptions, recurring billing, skips, pauses and cancellations; 

  • provide customer support and respond to questions or complaints; 

  • personalise your shopping experience and, where applicable, provide product recommendations; 

  • run promotions, campaigns, loyalty features, surveys and reviews; 

  • maintain security, verify identity, prevent fraud and investigate suspicious or unlawful activity; 

  • improve our website, product range, operations and customer experience; 

  • send service messages, order updates and subscription notices; 

  • send marketing messages where permitted by law and in accordance with your preferences; 

  • comply with legal obligations and enforce our terms and policies. 

5. Direct marketing 

We may send you marketing communications about our products, services, offers or educational content where you have consented or where otherwise permitted by law. 

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. 

Even if you opt out of marketing, we may still send you non-promotional messages relating to your orders, account, subscription, product safety, recalls or legal notices. 

6. Cookies, analytics and similar technologies 

We use cookies and similar technologies to operate and secure our website, remember preferences, understand website traffic and performance, measure advertising, and improve the customer experience. 

These technologies may collect identifiers such as IP address, browser details, pages viewed, links clicked, cart activity and interactions with emails or advertisements. 

We may use analytics and marketing tools provided by Shopify and other third parties. 

Depending on where you are located and how our store is configured, you may be able to manage certain cookie and data-sharing preferences through browser controls, our cookie banner, or privacy tools made available on our website. 

7. Shopify and ecommerce platform disclosures 

Our store is hosted on Shopify. Information you submit through our store may be processed by Shopify and by service providers used to operate and improve the store. 

Where relevant to our store configuration, we may use Shopify features that support analytics, fraud prevention, customer privacy controls, checkout operations, subscription management or marketing performance. 

If required by our Shopify settings or applicable law, our website may also display a cookie banner, privacy controls or a data-sharing opt-out page. 

8. Disclosure of personal information 

We may disclose personal information to: 

  • Shopify and other ecommerce technology providers; 

  • payment processors, gateways and fraud-prevention providers; 

  • warehousing, fulfilment, shipping and logistics providers; 

  • IT, cloud-storage, security and communications providers; 

  • customer-support platforms and review-management providers; 

  • analytics, marketing, social media and advertising partners; 

  • professional advisers, auditors, insurers and financiers; 

  • regulators, law-enforcement bodies, courts, tribunals or government agencies where required or authorised by law; 

  • parties involved in a business sale, restructure, merger or similar transaction. 

We do not sell personal information for money. However, some advertising or analytics arrangements may involve data sharing in ways that privacy laws in some jurisdictions regulate separately. 

9. Overseas disclosure 

Some of our service providers, including Shopify and related technology providers, may store or process personal information outside Australia, including in countries such as Canada, the United States and other jurisdictions where they or their sub-processors operate. 

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy law, subject to legal exceptions. 

10. Automated tools and recommendations 

We may use rules-based or automated tools to support product recommendations, customer support triage, fraud checks, service personalisation or site-improvement analytics. 

These tools are intended to assist our operations and are not a substitute for medical advice, diagnosis or treatment. 

Please do not rely on website content, quizzes or automated recommendations as a substitute for advice from a qualified health professional. 

11. Data quality, security and retention 

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. 

These steps may include access controls, staff training, secure service providers, monitoring, encryption and other security safeguards appropriate to the nature of the information. 

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. 

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to manage our relationship with you, to comply with legal obligations, resolve disputes and enforce agreements. We may then destroy or de-identify the information where permitted or required. 

12. Access and correction 

You may request access to the personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. 

We may need to verify your identity before processing your request. 

There are circumstances under Australian privacy law in which we may refuse access or correction, but if that occurs we will explain our reasons where required. 

13. Anonymity and pseudonymity 

Where lawful and practicable, you may choose not to identify yourself or to use a pseudonym when dealing with us. In practice, this may not be possible where we need your identity to process an order, administer a subscription, handle a refund, comply with law, or provide customer support. 

14. Complaints 

If you have a privacy complaint or concern, please contact us first using the details below so we can try to resolve it. 

We will consider your complaint and respond within a reasonable time. 

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC). 

15. Children's privacy 

Our website and products are not directed to children. We do not knowingly collect personal information from children under 16 without appropriate authority or consent. Purchases and subscriptions must not be made by persons under 18. 

16. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated version will be published on our website with a revised 'Last updated' date. 

17. Contact us 

If you would like to contact our Privacy Officer, request access or correction, or make a privacy complaint, please contact: 

Privacy Officer 

Touch Biotechnology Pty Ltd t/a qore8 

4 Talavera Road, Macquarie Park NSW 2113, Australia 

Email: touch@touchaustralia.com.au 

Phone: 1300 166 282